Izeelogo help center - FAQ

Find answers to your questions about Izeelogo services here.
If you cannot find what you are looking for, contact us.
We will be happy to help you!

General
Online Logo Creation
Business card design
Payment and invoicing
Website building
Account

What is Izeelogo?
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Izeelogo is the logo maker that will enables you to design a professional business logo without going through a professional designer or an expensive design agency. Our main goal is to provide an online logo maker tool for an affordable price. Izeelogo is made to be a rich platform in terms of unique designs and creations, everyone can find what he is looking for in our platform. We provide you with hundreds of pre-designed and fully customizable logo templates.

Is your logo maker right for me?
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If you are looking for the best online business logo maker! So yes, certainly it was made for you. It is a suitable and cost-effective solution, for people who:

  • Don't have software for graphic design;
  • Don't have any graphic design skills;
  • Have a small budget to spend on a logo design;
  • Don’t want to hire a professional designer;
  • Want to rapidly obtain a logo.

In those cases, our online logo design tools are going to be your best choice. Our platform intended for anyone wishing to stand out from the crowd.

How our online logo maker works?
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  • Enter your company or brand name
  • Add a slogan that you want to associate with your business
  • Choose your activity field
  • Search in our catalog for a logo template as an icon
  • Customize your logo: font style, colors, text, size, alignment, etc
  • Save your designed logo
  • Create your user account
  • You can edit your logo as much as you want during the creation process
  • All of your logo projects will be saved in your user account
  • You go to payment only if you are happy with the logo design you've made. You choose the offer that best suits your needs (Essential or Premium)
  • Upload your logo in several formats.

How do I customize my logo?
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To create a unique logo you have to choose a predefined template and customize it to your preferences. You can change the colors, the size of the text, the font style, the shape of the elements, icons, etc. The only limit is your imagination, so to achieve a unique logo that reflects your brand identity, we recommend you to take the time to review all the elements.

How many logos can I create?
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The design of logos is unlimited. You can save as many projects as you want in your user space. There are no limits. If you like one of your designed logos, you will be able to purchase it choosing the offer that best suits your needs: Essential or Premium

How much does it cost to create a logo?
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We have five different offers:

  • Online logo creation tool: Essential (36$), Premium (60$)
  • Custom logo creation: Limit (245$), Classic (427$)

What to do if I don't like the logo I’ve made?
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If you don't like the final visual render of your logo, you have at your disposal several options to create other logos that you might like. You can do more than one trial; our logo design is unlimited. If you still not satisfied, you can choose our Premium offer. It will allow you to make unlimited changes to your logo. This pack is flexible and suitable to this situation. If, despite everything you don’t find what you are looking for, please feel free to contact us to seek advice from our logo experts. You will definitely find the logo that suits you. In addition to our online logo generator, we can make you an offer which is tailor-made to suit your requirements. Consult the section «Custom logo design». Choose the offer that suits you best. Fill out the online specifications form. Our creative staff will respond to your request as soon as possible.

In what format will my logo be available?
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The logos created with Izeelogo are available in several formats:

  • JPG
  • PNG
  • PDF
  • SVG
  • EPS

To better meet your needs, the resolution of your logo is adapted to the web (websites, social networks, etc.) or to print (printing of business cards, posters, brochures, etc.)

How to get my logo?
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If you have chosen your custom logo, click on «Validate».

If you are new in our platform, create your user account.

If you already have an account, log in.

Choose one of our offers: Essential or Premium.

A summary of your order is displayed.

If everything is fine, click on «Validate» and pay.

Select the payment method you are going to use.

Once your order is paid, upload your files.

If you want to download all of your files in two clicks, download the compressed folder in zip format

The logo you ordered remains saved and accessible on your user account.

When will I receive my logo?
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You will receive your logo instantly, you will be able to download your high-resolution files upon receipt of your payment. See the «Download» section.

Where can I download the different formats of my logo?
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All your orders will be in your customer area, under «My orders».

How do I make my logo background transparent?
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If you purchase a logo through our logo generator, you will receive a transparent background image. The PNG and EPS image file formats are both transparent, which is ideal for sharing on websites or social media.

Why can't I open my EPS file?
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An EPS file is a high-resolution vector file that requires professional graphics software such as Adobe Illustrator.

Can I make several trials?
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Yes, the logo design is unlimited.

How do I change the colors of my logo?
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You can customize your logo by changing colors. This concerns both graphic forms and texts. You can modify each one of your icon elements. You can also edit an entire sentence, a word or a letter. To do this, select the part concerned then use the color palette.

Can I delete a created logo?
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All your projects will be saved for an indefinite period. However, you can delete the logos created from the «My projects» section.

Do I have the rights to my logo?
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Yes, the purchased logo belongs to you. You get an unlimited right of use to the downloaded files. This means that you can freely use your logo. The predefined logos are public but not exclusive. If you add the exclusivity option, we remove the predefined logo template from our platform.

How do I edit my logo?
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See «My projects» section.

Select the logo you want to edit.

Click on «Edit logo».

A warning message will appear to inform you of the irreversible nature of any modification made to your logo. The old logo will be replaced with the newest version of your logo.

Once this choice is validated, you will be redirected to the online logo creation tool.

You can edit your logo according to your needs.

After editing, you can save your logo. You will be redirected to «My projects» section.

As part of the Premium offer, you can edit and redownload your purchased logo as many times as you want. This is not the case with the Essential offer.

What to do if I don't like my purchased logo?
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It happens to everyone to doubt. If you are not satisfied, we suggest you to choose our Premium offer. It will allow you to make unlimited editing on your logo. This pack is flexible and suitable to this situation.

What if I can't find a logo that I like?
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If despite everything you do not find what you are looking for, don't panic. In addition to our online logo maker, we have a tailor-made offer to meet specific needs. Consult the section «Custom logo design», choose the offer that best suits your needs and fill out the online specifications form. Our proffesional team will respond to your request as soon as possible.

How to create your business card?
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You have three options:


Create your logo then your business card:

Follow the online logo creation steps. Once your logo has been created, click on the «Business card design» button which appears on the logo. You will be directed to the business card maker tool. You won't have to do anything. Your logo will be added to the business card editor.


Create your business card using a logo saved in Izeelogo:

You are already connected to our Izeelogo platform. In the business card maker, you will have a list of your designed logos displayed on the right side of the screen. Choose your favorite logo and drag it into the selected business card template. It will be integrated effortlessly, so you can easily continue the customization of your business card, to make it reflect your company identity.


Create your business card by uploading an existing logo:

If you are not logged into our platform and you already have an existing logo, click on the «Business card design» section. You will be oriented to our online business card maker. You will be able to upload your own logo from your device. Once the download is completed, you can choose your business card template from our catalog and customize it (patterns, texts, colors, etc.). Once the design is completed, create your user account if you are new, or login if you already have an account. Your business card will be saved in your customer area, «My projects» section.

Can I use an existing logo that is not designed by Izeelogo?
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Of course, no problem. You will have to upload your existing logo from your computer. You can easily integrate it into our business card maker.

What business card templates Izeelogo offer?
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When you click on the heading «Business card design», you will be oriented to the business card creation tool. You will find hundreds of exclusive business card templates in our catalog, in all different sectors. You can customize them by changing the patterns, colors, texts, etc. All business cards templates are created by our talented and creative graphic designers team. They will feed the catalog regularly.

Can I make several trials?
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Yes, the design of business cards is unlimited.

Can I edit my business card once purchased?
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Not for the moment.

In which format will my business card be available?
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The formats of our documents are the following:

  • PDF
  • JPG
  • PNG
  • SVG

What is the resolution of your files?
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The higher the resolution of our files is, the better quality your print will be. The resolution of our files is 300 dpi (pixels per inch)

Do you have a business card printing service?
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Not for the moment. We have not integrated the printing and delivery service yet. However, Izeelogo offers you several print formats to avoid distorting the file when resizing it. So, you won't lose print quality. Four-color or CMYK (Cyan, Magenta, Yellow, Black) is the calorimetric mode suitable for digital and offset printing

What is my business cards size?
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Here are the main business card formats:

  • The large format is: L 12.5 cm x H 8 cm (XL format).
  • The classic rectangular format is: L 8.5 cm x H 5.5 cm (standard format). It's the same size as a credit card, perfect for slipping into a wallet or card holder.
  • You can show originality by opting for the square format: L 5.50 cm x H 5.50 cm. It also adapts to all types of wallets.

Where can I find my invoice?
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You can consult «My invoices» section. Upon receipt of your payment, we will provide you with the PDF invoice file. For each payment, an invoice is generated and stored in your user area. If you lose it, you can download it again anytime from the «My invoices» section.

How to benefit from our promotional codes?
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We regularly publish promotional codes that enable you to get 50% off on your logo. You can take advantage by consulting our sales (promotional emails, exceptional offers on our website and partner websites). Simply enter the promo code in the payment form before proceeding with the purchase. The discount will be automatically applied to your order.

What payment methods do we accept?
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We accept most major credit cards. You can also pay for your order via PayPal.

What about VAT?
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For customers belonging to the EU, VAT is 20%. For others, it will not be applied.

In what currency will I be billed?
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Prices are displayed in Euro.

Beside your logo and business card design services, what else do you do?
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The Izeelogo platform is the exclusive property of the KSM-IT Consulting company. It is a digital services company based in Amiens, France. Specialized in tailor-made IT development. Are you looking for a professional website building? Our KSM-IT Consulting team create showcase and e-commerce websites. We realize various customized development solutions to fit every budget and need. We are specialized in the web and mobile development, graphic design and web marketing. For more information, see the «Website creation» section. You can estimate your showcase or e-commerce website creation project online and contact us for a free and detailed estimation.

How to create an account?
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We appreciate your interest in Izeelogo platform. The creation of a user account is completely free and open to everyone. To create your account, please follow the steps below:

  • Click on the «Login» button;
  • Complete and validate the registration form;
  • Enter a valid email address and choose a password.

What should I do when I don't receive the account activation email?
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If you have completed the registration form correctly, you will receive the activation email in your inbox. Don't forget to check your junk mail (or spam). Occasionally, e-mail notifications get through this folder.

What to do when the activation link does not work?
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If the activation link does not work, we invite you to send us a copy of the notification you have received, at the following email address:

. Our team will be happy to help you.

Why I don't receive emails from the Izeelogo platform?
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It is possible that your mailbox considers our e-mails to be junk mails (or spams). Please check if these messages are in your spam box. You can add our email address:

to your contact list.

I forgot my password, what should I do?
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The feature «Forgotten password» will help you immediately.

  • To start click on login;
  • Just below you will find «Forgotten password» click on it;
  • Enter your e-mail address;
  • Click on the «Send» button;
  • You will instantly receive an email in your inbox containing a reset link.
  • If you don't receive this email in your inbox, your email may have viewed it as spam. Please check if you have received this email in your spam box.

How to change the password?
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To change your password, please follow the steps below:

  • Go to «My account» section;
  • Update your password;
  • Enter your current password;
  • Enter your new password;
  • Click the Update «Password» button.

I want to change my registration e-mail address, what should I do?
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To change your registration email address, please follow the steps below:

  • Go to «My account» section;
  • Update your email;
  • Enter your current email;
  • Enter your new email;
  • Confirm your password
  • Click the Update «Password» button.

How to manage notifications?
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Go to «My account» section.

Disable the «Receive promotional emails» button.

I want to modify my personal data.
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You can modify your personal information anytime (Email, phone number, password, etc.) by going to the « My account» section. For users who have used their Google or Facebook account to connect to the Izeelogo platform, your password cannot be changed on Izeelogo, since it is synchronized with your Google or Facebook account. However, you can change your contact details: email, phone, address, etc.

I want to delete my account?
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You can delete your personal information anytime (e-mail, phone number, password, postal address, etc.) by going to your user area in «My account» section. Click on «Deactivate my account». To delete your account permanently, please send us your request via our contact form or by e-mail to the following address:

. If you no longer want to receive notifications by email, you can deactivate your notifications from the «Settings» section.

I still have questions; can I contact you?
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Yes of course, use our contact form, we will answer you with pleasure.